Dear Nazir and Rajeev:
It is now nearly a month since my return from my memorable trip to India with my friends, Jodi and Susan, organized by your firm. I wanted to be sure to convey my thanks for the good advice, excellent service and superior organization that you and your team provided. I particularly appreciated your attention to detail and responsiveness to our requests and needs as situations arose or conditions changed.
I also wanted to more formally recognize some of the people in your team who made a significant difference in our enjoyment of the trip.
I must say that generally we have only the highest regard for all of the individual drivers who so graciously and expertly managed the challenges of Indian traffic and our particular needs with some mobility challenges, motion sickness and other occasional maladies picked up along the way. I would say that your choice of Hira Singh to provide our major travel segment from Delhi to Udaipur was brilliant -- befitting the observation that Hira means Diamond in English. Not only is Hira an excellent driver under all conditions but he is also a very special gentleman. He was thoughtful and caring in every regard: always attentive and responsive to our needs with the anticipation of what would be most safe and comfortable for us in terms of rest stops and places to park near the attractions to deal with mobility challenges and waiting, departures, etc.. He went above and beyond all expectations as he took care of us when we were not feeling well by buying us beverages and snacks (and not accepting any reimbursement) and checking in to make sure we were fine. He even worried that we might be hungry and gave us snacks on the longer drives that were necessary to make our ambitious itinerary. Hira is a tremendous asset to your firm and a wonderful ambassador for the beauty of the spirit of India. One of our guides made the joke that we were the "Three Canadian Maharanis" (we loved this observation and felt it summed up how much we were loving our trip and treatment). Hira ensured that we were made to feel like Maharanis throughout our time together. We wish every success for him in the future.
I would also like to commend the calibre of local guides who your firm engages with special recognition of a couple of them. Our first days in Delhi had an excellent start with Harry who provided interesting information and insights as well as shepherding us well through the tangles of Delhi's Chandni Chowk streets as well as other sights. I would say that Shelley, our guide during our day in Varanasi, was exceptional in being able to convey information regarding the spiritual significance of the sights we were experiencing both with respect to Hinduism but also Buddhism at Sarnath. His very clear explanations and great depth of knowledge really helped to put meaningful perspective on not only our experiences in Varanasi but also our previous experiences in Bodhgaya. I would be remiss to not mention Pablo in Agra and Giriraj in Jaipur as very good, considerate and adaptable guides.
We also really enjoyed the two most atmospheric hotel choices of the Shahpura House in Jaipur and the Shiv Niwas Palace Hotel in Udaipur -- absolutely magical.
For the segments on my own, I want to really thank you, Rajeev, for being able to accommodate my spur-of-the-moment request for assistance and assigning Kuldeep Sandhu as my driver for the first weekend -- he was a great problem-solver and thoughtful guide, especially at the Old Fort! In Mumbai, I appreciated both of the women guides who accompanied me on the City tours: Tami and Lena. They were the first women guides for this trip and it was interesting to chat with them about their lives as a woman from Canada, especially since one was from the Parsee community and one was from the Jain community so I could ask questions about the visit to Ranakpur and the broader Parsee community that we know about internationally through the arts. I also want to acknowledge, Nazir, that your advice to include the non-profit led tour to Dharvali with Siddhi as my guide was absolutely correct. It was critically important to gaining an inkling of an understanding of the tremendous dignity of Indian people working so hard to improve their lives and that of their families and communities. I keep talking about this experience as a lasting impression when friends ask me about my trip.
I recognize that this is a lengthy email; however, I wanted to highlight the excellent service that you and your team provided to us -- truly making this trip an exceptional and memorable life experience to treasure. I also want to thank each of you for the tremendous effort that you each put into ensuring that everything was well-planned and executed. Rajeev, your willingness to problem-solve and provide assurances and extra services make a huge difference.
Thanks again to you and all of your team. I will be pleased to recommend your firm to anyone who is contemplating a trip to India.
Sincerely,
Deb Day Victoria, Canada